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Refund and Returns Policy

Effective Date: June 25, 2025

At INNOVATE HUB AI LLC, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a clear and fair return and exchange policy to make the process as smooth as possible.

1. Return Eligibility

  • Returns must be initiated within 30 days of receiving your order.

  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.

  • Personalized or custom-made products are not eligible for return unless damaged or defective.

  • Final sale items marked as “Non-Returnable” cannot be returned.

2. How to Initiate a Return

  • Contact our Customer Service team within 30 days at:

  • Please provide your order number, item details, and reason for return.

  • Our team will guide you through the return authorization process and provide the return shipping address.

3. Return Shipping

  • Customers are responsible for the return shipping costs unless the item is defective or we sent the wrong product.

  • We recommend using a trackable shipping method to ensure your return reaches us safely.

  • We are not responsible for lost or damaged packages during return transit.

4. Exchanges

  • Exchanges for a different size or color are subject to product availability.

  • To exchange an item, please follow the return process and place a new order for the desired product.

  • We currently do not offer direct exchanges without return and reorder.

5. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7-10 business days.

  • Shipping fees (both original and return shipping) are non-refundable unless the return is due to our error.

  • Partial refunds may be granted if items are not returned in original condition or missing parts.

6. Damaged or Defective Items

  • Please inspect your order upon receipt.

  • If your item arrives damaged or defective, contact us within 7 days with photos of the issue.

  • We will arrange a replacement or full refund at no extra cost to you.

7. Order Cancellations

  • Orders can be cancelled within 24 hours of purchase by contacting customer service.

  • After this window, orders may have already been processed or shipped and cannot be cancelled.

8. International Returns

  • For international orders, customers are responsible for all return shipping costs, customs duties, and taxes.

  • Refunds will be processed after the returned item is received and inspected.

9. Contact Us

If you have any questions or concerns about your order, returns, or exchanges, please reach out:

Thank you for shopping with us! Your satisfaction is our top priority.