Effective Date: June 25, 2025
At INNOVATE HUB AI LLC, we are dedicated to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines our shipping options, processing times, delivery windows, and important guidelines for domestic and international orders.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.
During high-volume periods (e.g., sales or holidays), processing may take up to 5 business days.
Orders placed after 2 PM (MST) will be processed the next business day.
2. Shipping Methods & Estimated Delivery Times (USA)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | $5.99 or Free on orders over $49 |
| Expedited Shipping | 2–3 business days | $14.99 |
| Overnight Shipping | 1 business day | $29.99 |
Note: Estimated delivery times begin after your order has been processed.
3. Free Shipping Policy
We offer free standard shipping on all domestic orders over $49 (after discounts and before taxes).
Free shipping does not apply to international orders unless specified during promotions.
4. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number.
You can track your package through our website or the carrier’s tracking portal.
If you do not receive tracking information within 3 business days, please contact us.
5. International Shipping
We proudly ship worldwide. Details:
Delivery times vary by destination (typically 7–21 business days).
Shipping rates and import duties are calculated at checkout.
Customers are responsible for any customs fees, duties, or taxes imposed by the destination country.
Some regions may experience additional delays due to customs clearance.
6. Delayed or Lost Shipments
If your order is significantly delayed or lost in transit, please contact us at [email protected] or 520-549-5892.
We will work with the carrier to resolve the issue and may offer a replacement or refund depending on the case.
7. Incorrect Addresses & Delivery Failures
Please double-check your shipping address before submitting your order.
If a package is returned due to an incorrect or incomplete address, additional reshipping charges may apply.
We are not responsible for packages lost due to incorrect addresses provided by the customer.
8. Shipping Restrictions
We do not ship to P.O. Boxes for expedited or overnight delivery.
Some items (e.g., aerosols or battery-powered devices) may be restricted in certain regions.
9. Contact Us
If you have questions about shipping or need assistance with your order:
INNOVATE HUB AI LLC
📍 1734 E Gold Dust Ave, Phoenix AZ 85020
📧 [email protected]
📞 520-549-5892
Thank you for choosing INNOVATE HUB AI LLC — we’re honored to be part of your parenting journey.