🛍️ Orders & Shopping
Q1: How do I place an order?
Simply browse our products, choose the items you love, and click “Add to Cart.” Once ready, head to the checkout page to complete your purchase securely.
Q2: Can I modify or cancel my order after it’s placed?
If your order hasn’t been processed yet, contact us as soon as possible at [email protected] or 520-549-5892, and we’ll do our best to help.
Q3: Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster checkout next time.
📦 Shipping & Delivery
Q4: How long will my order take to arrive?
Orders are usually processed within 1–3 business days. Standard shipping takes 5–8 business days, while expedited options are also available.
Q5: Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times will vary by location and are calculated at checkout.
Q6: How can I track my shipment?
Once your order ships, you’ll receive a confirmation email with a tracking link.
👶 Products & Safety
Q7: Are your products safe for newborns?
Absolutely. All our products are made with non-toxic, baby-safe materials that meet or exceed safety standards.
Q8: What materials are used in your baby clothing and accessories?
We use organic cotton, bamboo fiber, and other gentle, breathable fabrics suitable for sensitive baby skin. Full material details are available on each product page.
Q9: Do you offer size guides?
Yes, each product page includes a detailed size chart to help you choose the right fit for your baby. If you’re unsure or between sizes, feel free to contact our customer service for personalized assistance.
🔁 Returns & Exchanges
Q10: What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unwashed, and in their original packaging. To begin a return, please contact our support team with your order number.
Q11: What if my item arrives damaged or defective?
We’re so sorry! If you receive a damaged or defective item, please email [email protected] within 7 days of receiving your order, along with photos and your order number. We’ll arrange a replacement or a refund as quickly as possible.
💬 Customer Support
Q12: How can I contact customer service?
You can reach our friendly customer support team by:
Email: [email protected]
Phone: 520-549-5892
Hours: Monday to Friday, 9:00 AM – 5:00 PM (MST)
We typically respond within 24–48 business hours.